Privacy Policy

1. Information We Collect

We may collect information in several ways.

Information You Provide

You may provide information directly to us when you:

• Submit a contact or inquiry form
• Request information about Aubrenne's services
• Schedule or request a consultation
• Communicate with us by email
• Subscribe to communications
• Use an Aubrenne online tool
• Provide feedback
• Become a client or prospective client

Information you provide may include:

• Name
• Business name
• Job title
• Email address
• Phone number
• Business website
• Information about your business, operations, needs, or challenges
• Information included in messages or form submissions
• Other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically by Squarespace and other technology providers we use.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Links clicked
• Approximate geographic location
• Date and time of visits
• Website navigation and interaction information
• Cookie and similar technology identifiers

We use this information primarily to operate the website, understand how visitors use it, evaluate marketing performance, improve our services, and maintain security.

2. Cookies and Similar Technologies

Our website is hosted through Squarespace and may use cookies and similar technologies.

Cookies are small files or pieces of data stored on your device that can help websites operate, remember preferences, measure activity, and understand how visitors interact with a website.

We may use:

Necessary Cookies

These cookies are required for basic website functionality, security, navigation, and certain Squarespace features.

Analytics and Performance Cookies

These cookies help us understand website traffic and visitor behavior, including pages viewed, traffic sources, navigation patterns, and website performance.

Advertising and Marketing Technologies

We may use advertising or measurement technologies, including services provided by Google or other advertising platforms, to evaluate advertising performance, measure conversions, understand how visitors reach our website, or show advertising to relevant audiences.

Where required by applicable law, nonessential cookies or tracking technologies may be subject to your consent or privacy choices.

You may also control cookies through your browser settings. Disabling certain cookies may affect website functionality or the accuracy of analytics.

3. Analytics and Advertising Services

We may use services such as:

• Squarespace Analytics
• Google Analytics
• Google Ads
• Google conversion tracking
• Other analytics, advertising, or website-performance tools

These providers may collect information about your device and interactions with our website according to their own privacy practices.

We use these services to understand website performance, evaluate marketing activity, measure advertising results, improve user experience, and better understand interest in Aubrenne's services.

4. How We Use Information

We may use personal information to:

• Respond to inquiries
• Communicate with prospective and current clients
• Evaluate whether Aubrenne's services may be appropriate for a business
• Provide consulting, software, or other services requested by a client
• Schedule meetings
• Prepare proposals or agreements
• Operate and improve our website
• Develop and improve Aubrenne services and tools
• Understand website traffic and usage
• Measure marketing and advertising performance
• Maintain security
• Prevent fraud, misuse, or unauthorized access
• Maintain business and administrative records
• Comply with applicable legal obligations
• Establish, exercise, or defend legal rights
• Send business or marketing communications where permitted by law

We may also use information for other purposes disclosed when the information is collected or with your consent.

5. Sensitive Information and Protected Health Information

Aubrenne works with businesses in multiple industries, including healthcare and wellness businesses. However, Aubrenne's public website, general contact forms, general email channels, and publicly available tools are not intended for the submission of sensitive regulated information.

Unless Aubrenne has expressly agreed otherwise in writing and appropriate contractual and security arrangements are in place, do not submit or upload through this website, public forms, free tools, or general business communications:

• Protected health information or identified patient information
• Medical records
• Diagnoses or treatment information
• Social Security numbers
• Financial account credentials
• Payment card numbers
• Passwords or authentication credentials
• Government identification numbers
• Confidential third-party information you are not authorized to disclose
• Other highly sensitive personal information

Healthcare clients that authorize Aubrenne to access protected health information as part of contracted services may be subject to a separate Business Associate Agreement and other applicable data-handling terms.

Public website submissions are separate from those controlled client engagements.

6. Client Information

If you become an Aubrenne client, we may receive business information, documents, records, operational information, system access, or other information necessary to perform contracted services.

The collection and use of client information may also be governed by the applicable consulting agreement, statement of work, software agreement, confidentiality agreement, Business Associate Agreement, or other written agreement between Aubrenne and the client.

Aubrenne does not claim ownership of a client's underlying business data, records, content, or confidential information merely because Aubrenne receives access to that information.

7. Free Tools and Online Resources

Aubrenne may make free online tools, dashboards, calculators, templates, trackers, or similar resources available.

Information entered into those tools may be processed to operate the tool, maintain functionality, improve the service, prevent misuse, and provide the requested output.

Unless expressly stated otherwise, free tools are not intended to store or process regulated or highly sensitive information.

Users remain responsible for determining whether information they enter into an Aubrenne tool is appropriate to provide.

Additional Terms of Use may apply to individual tools.

8. How We Disclose Information

We may disclose information to third parties when reasonably necessary to operate Aubrenne or provide our services.

These parties may include:

• Website hosting providers
• Cloud infrastructure providers
• Email and communication providers
• Analytics providers
• Advertising platforms
• Software and technology vendors
• Professional advisers
• Independent contractors or service providers assisting Aubrenne
• Payment processors, if applicable

These providers may process information on our behalf or according to their own privacy policies and contractual obligations.

We may also disclose information:

• With your authorization
• To comply with applicable law, regulation, subpoena, court order, or other legal process
• To investigate fraud, security incidents, misuse, or violations of our agreements
• To protect the rights, property, safety, or security of Aubrenne, our clients, users, or others
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction

9. Sale and Sharing of Personal Information

Aubrenne does not sell personal information to third parties for money.

Some privacy laws define "sale," "sharing," or similar concepts more broadly and may treat certain advertising or cross-site tracking technologies as a sale or sharing of personal information even where no money is exchanged.

To the extent applicable law provides rights concerning these activities, Aubrenne will provide the required methods for exercising those rights.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to inquiries
• Maintain client and business records
• Provide requested services
• Maintain security
• Resolve disputes
• Enforce agreements
• Comply with legal, accounting, or regulatory requirements

Retention periods may vary depending on the type of information, the nature of the relationship, applicable contractual obligations, and legal requirements.

We may delete information when it is no longer reasonably necessary to retain it.

11. Data Security

Aubrenne uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, storage system, or online service can be guaranteed to be completely secure.

Users should not transmit sensitive information through ordinary website forms or email unless Aubrenne has specifically authorized that method.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, platforms, or services.

Aubrenne does not control the privacy, security, or content practices of third parties. Information you provide directly to a third party is governed by that third party's privacy practices.

We encourage users to review the privacy policies of third-party services they choose to use.

13. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain information about how personal information is used or disclosed
• Request a copy of certain personal information
• Opt out of certain targeted advertising, sale, or sharing activities
• Withdraw consent where processing is based on consent
• Appeal certain privacy-request decisions where required by law

Not every right applies in every jurisdiction or circumstance.

Aubrenne may need to verify your identity before processing certain requests.

To submit a privacy request, contact us at support@aubrenne.com.

We will respond as required by applicable law.

14. Marketing Communications

If you receive marketing emails from Aubrenne, you may unsubscribe using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not necessarily stop administrative, transactional, contractual, or service-related communications.

15. Children

Aubrenne's website and services are intended for businesses and adults.

They are not directed toward children under 13, and Aubrenne does not knowingly collect personal information from children under 13 through its public website.

If we learn that such information has been submitted without appropriate authorization, we may delete it.

16. International Visitors

Aubrenne is based in the United States.

If you access our website from outside the United States, information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Privacy laws in those jurisdictions may differ from those in your location.

Where additional rights or requirements apply under applicable law, Aubrenne will address those obligations as required.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we update the policy, we will revise the "Last Updated" date at the top of this page.

Changes become effective when the updated Privacy Policy is posted unless otherwise stated.

18. Contact Aubrenne

Questions, requests, or concerns regarding this Privacy Policy may be directed to: